Support
The questions people ask about an alarm that will not be silenced, answered plainly.
A problem, a question or an idea. Writing from the app, under Settings then Support, fills in the app's version for you.
My alarm did not go off. What now?
Open Settings, then Alarm check. It shows whether alarms are allowed and rings a test alarm the way Fajr rings. If something is off, it says what to fix. For anything where a missed alarm would cause real harm, keep a second way to wake; see the terms of use.
Will the alarm ring on Silent or in a Focus?
Yes. FajrPlus uses the same alarm system as the iPhone's Clock app, so it rings on the Lock Screen, with the silent switch on, and in Sleep Focus. Only Alarms permission has to be allowed, which you can check under Permissions.
Does it ring on my Apple Watch?
No. iOS rings an app's alarms on the iPhone only; the Clock app's alarms are the one kind it sends to the watch. Keep the iPhone within earshot at night.
How loud will it ring?
At your iPhone's alarm volume, the same as the Clock app: Settings, Sounds & Haptics, Ringtone and Alert Volume. The mute switch and the media volume do not affect it.
What happens if I run out of time on a wake mode?
The alarm rings again. Every tap or keypress restarts the clock, so it only runs out on a phone left alone. It keeps coming back until the wake mode is finished. You can set how long it gives under General.
What if I cannot find my QR code or NFC tag?
You are never locked out. After a few wrong scans or reads, a hold button appears: keep a finger on it for a minute and the alarm is dismissed.
What is the wake check?
A second ask a few minutes after the alarm stops, in case you finished the wake mode half asleep and went back to bed. A notification arrives at the time you chose, and if you do not confirm within five minutes the alarm rings again. It is set per alarm.
Why does a countdown appear before the alarm?
Five minutes before the ring, a Live Activity shows the countdown on the Lock Screen and in the Dynamic Island, with a way to skip that one ring if you are already up.
Can I skip one day without switching the alarm off?
Yes. During the five minute countdown, tap Skip this one on the Lock Screen or on the alarm's card. The alarm is struck through for the day and comes back tomorrow. Editing the alarm lifts the skip.
Where does the Fajr time come from?
It is calculated on the phone from the sun's position for your place: Fajr is when the sun is a set angle below the horizon before sunrise. The angle depends on the calculation method, which is why mosques differ by a few minutes. Pick the method your mosque uses in the Fajr alarm. Nothing is sent anywhere.
Why can I not delete the Fajr alarm?
It is the reason the app exists, so it is permanent and rings every day. You can switch it off, change its time, its sound and its wake modes, but it stays on the list.
How accurate is the Walk mode?
Steps are counted from the motion sensor as you take them, so the count moves with your feet. It looks for the up and down of walking at a walking pace, so shaking the phone does not count. Keep the phone in your hand or a pocket.
How do I cancel Premium?
Premium is managed by the App Store. On your iPhone, open Settings, tap your name, then Subscriptions, and choose FajrPlus. Cancel at least 24 hours before the trial or the year ends to avoid the next charge. Your Fajr alarm keeps ringing on Free.
How do I get a refund?
Payments go through Apple, and Apple decides on refunds. Ask for one at reportaproblem.apple.com, signed in with the Apple Account you paid with.
I have a new iPhone. How do I get Premium back?
Sign in with the same Apple Account, open FajrPlus, then Settings, then FajrPlus Premium, and tap Restore purchases. Your alarms themselves stay on the old iPhone, since FajrPlus keeps nothing on a server.
Which iPhones does FajrPlus work on?
FajrPlus is for iPhone and is built on the alarm system that came with iOS 26. The App Store page shows the exact iOS version it needs.
How do I delete my data?
Everything FajrPlus keeps is on your iPhone, and there is no account. Deleting the app deletes all of it. See the privacy policy and the terms of use.