Support
The questions people ask about an alarm that will not be silenced, answered plainly.
A problem, a question or an idea. Writing from the app, under Contact Us in the Settings tab, fills in the app's version for you.
My alarm did not go off. What now?
Open the Settings tab, then Alarm Check. It shows whether alarms are allowed and rings a test alarm the way Fajr rings. If something is off, it says what to fix. For anything where a missed alarm would cause real harm, keep a second way to wake; see the terms of use.
Will the alarm ring on Silent or in a Focus?
Yes. FajrPlus uses the same alarm system as the iPhone's Clock app, so it rings on the Lock Screen, with the silent switch on, and in Sleep Focus. Only Alarms permission has to be allowed, which you can check under Alarm Check.
Does it ring on my Apple Watch?
No. iOS rings an app's alarms on the iPhone only; the Clock app's alarms are the one kind it sends to the watch. Keep the iPhone within earshot at night.
How loud will it ring?
At your iPhone's alarm volume, the same as the Clock app: iOS Settings, Sounds & Haptics, Ringtone and Alert Volume. The mute switch and the media volume do not affect it.
What happens if I run out of time on a Wake Task?
The alarm rings again. Every tap or keypress restarts the clock, so it only runs out on a phone left alone. It keeps coming back until the Wake Task is finished. Each Wake Task's page sets how long it gives, from 45 seconds to 6 minutes. New Wake Tasks start with 90 seconds.
Can I get stuck in a Wake Task?
No. Math, the Islamic Quiz, Memory, Dhikr and Ayah Order can always be done: a wrong answer brings another. Face ID or Touch ID, Shake, Walk, QR Scan and NFC Tag have “Can’t do it?”, the life ring in the top right corner: hold for 10 minutes and the Wake Task is finished. If your iPhone cannot do a Wake Task that morning, for example Face ID or Touch ID is locked or camera access is off, Math takes its place and a short line says why. And no morning rings longer than 30 minutes from its first ring: after that the alarm stops, and Your Mornings in the Settings tab says so, with a notification if notifications are on.
What if I cannot find my QR code or NFC tag?
You are never locked out. QR Scan and NFC Tag have “Can’t do it?”, the life ring in the top right corner: hold for 10 minutes and the Wake Task is finished.
What is the Wake Check?
A second ask a few minutes after the alarm stops, in case you finished the Wake Task half asleep and went back to bed. A notification arrives at the time you chose, and if you do not confirm within five minutes the alarm rings again. It is set per alarm.
Why does a countdown appear before the alarm?
It is the Heads-Up: a few minutes before each alarm, 5 by default, a Live Activity counts down to the ring on the Lock Screen and in the Dynamic Island. To change it, open the Settings tab, then Heads-Up Before Alarms: choose Countdown, a silent Notice or Off, and how early, 2, 5, 10 or 15 minutes.
Can I skip one day without switching the alarm off?
No. Switching it off on its card is the only way, and it stays off until you switch it on again.
Where does the Fajr time come from?
It is calculated on the phone from the sun's position for your place: Fajr is when the sun is a set angle below the horizon before sunrise. The angle depends on the calculation method, which is why mosques differ by a few minutes. Pick the method your mosque uses in the Fajr alarm. Your location is never sent to us, only to Apple Maps to find and name your town.
Why can I not delete the Fajr alarm?
It is the reason the app exists, so it is permanent and rings every day. You can switch it off, change its time, its sound and its Wake Tasks, but it stays on the list.
How accurate is the Walk Wake Task?
Steps are counted from the motion sensor as you take them, so the count moves with your feet. It looks for the up and down of walking at a walking pace, so shaking the phone does not count. Keep the phone in your hand or a pocket.
How do I cancel Premium?
Premium is managed by the App Store. On your iPhone, open Settings, tap your name, then Subscriptions, and choose FajrPlus. Cancel at least 24 hours before the free trial, month or year ends to avoid the next charge. Your Fajr alarm keeps ringing on Free.
How do I get a refund?
Payments go through Apple, and Apple decides on refunds. Ask for one at reportaproblem.apple.com, signed in with the Apple Account you paid with.
I have a new iPhone. How do I get Premium back?
Sign in with the same Apple Account, open FajrPlus, then the Settings tab, and tap Restore purchases in the Premium card at the top. Your alarms are kept only on your iPhone, never on a server.
Which iPhones does FajrPlus work on?
FajrPlus is for iPhone and is built on the alarm system that came with iOS 26. The App Store page shows the exact iOS version it needs.
How do I delete my data?
Everything the app keeps is on your iPhone, and there is no account. Deleting the app deletes all of it. If you bought Premium, RevenueCat, the service FajrPlus uses for purchases, also keeps a record of the purchase, which we delete on request. See the privacy policy and the terms of use.